Your privacy matters at CertiHome Assessment.
This Privacy Policy explains what information CertiHome Assessment collects, how we use it, how we store it, and the choices you may have when using our app and website. By using CertiHome Assessment, you acknowledge that your information may be collected, processed, and stored as described on this page.
Information we collect
We collect the information needed to create accounts, operate the platform, generate reports, provide customer support, improve service quality, and help maintain platform security.
Account information
When you create or manage an account, we may collect personal details such as your name, phone number, email address, birth date, login information, and other profile data you provide.
Uploaded content
We collect the images, property details, notes, and other content you submit through CertiHome Assessment so we can process your request and generate results.
Generated reports
We store AI-generated outputs, downloadable PDF reports, and related service records so they can be delivered to you and used to support your account and service history.
Usage and support data
We may collect technical, operational, and service-related information such as account activity, support communications, device or browser details, and service interaction data.
How we use your information
We use collected information to provide and maintain the CertiHome Assessment service, create and manage accounts, process uploads, generate AI-based reports, create PDF files, provide customer support, process payments, monitor performance, prevent fraud or abuse, comply with legal obligations, resolve disputes, and improve the platform over time.
- Create and maintain your user account
- Analyze submitted content and generate AI-based outputs
- Prepare, store, and deliver downloadable PDF reports
- Respond to questions, issues, and support requests
- Improve reliability, performance, and safety of the service
- Support internal operations, legal compliance, and fraud prevention
How your information is stored
CertiHome Assessment may store your information on secure servers and secure third-party infrastructure used to operate the app and website. This may include account records, uploads, generated reports, and related platform data.
Sharing of information
We may share information with trusted service providers and infrastructure partners that help us operate CertiHome Assessment, such as hosting, storage, analytics, payment, and support providers, but only as reasonably needed to provide the service or comply with legal obligations.
We do not purposefully sell or rent your personal information to third parties for their own marketing purposes without your express consent.
AI and content disclosures
CertiHome Assessment uses artificial intelligence to generate reports and may also publish educational or blog content that is generated in whole or in part using artificial intelligence. AI systems can be imperfect and may produce inaccurate, incomplete, outdated, or misleading information.
CertiHome Assessment content is provided for informational and educational purposes only and does not replace licensed, certified, or professional advice of any kind.
Your choices and responsibilities
You are responsible for providing accurate information, maintaining the security of your login credentials, and making sure you have legal authority to upload content connected to a property or location.
Delete your account
To delete your CertiHome Assessment account and associated personal account information, open the CertiHome Assessment app, navigate to Account, and select Delete Account. Some basic report-related service records may be retained where necessary for platform operation, fraud prevention, legal compliance, or internal recordkeeping.
Review your information
You may update certain account details through your account or by contacting us. Keeping your information current helps us provide the service accurately.
Protect your account
You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account.
Save your reports
Because reports may be deleted after the retention period, you should download and save any PDF report you want to keep for your own records.
Property permissions
Before uploading images or information, you should make sure you have permission to access the property and share the content through CertiHome Assessment.
Frequently asked questions
Does CertiHome Assessment store my personal information?
Yes. CertiHome Assessment stores account information such as your name, phone number, email address, and birth date, along with uploaded content and generated reports, so the service can operate.
How long are my reports stored?
Reports and related uploads are only guaranteed to be retained for 30 days from creation. After that, they may be deleted, so you should download copies you want to keep.
Does CertiHome Assessment sell my data?
CertiHome Assessment does not purposefully sell or rent your personal information to third parties for their marketing purposes without your express consent.
Who can I contact about privacy questions?
You can direct privacy-related questions to your CertiHome Assessment support or legal contact. Replace the placeholder below with your preferred contact email before publishing this page.